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Webinar Frequently Asked Questions (FAQs)

Here are answers to frequently asked questions about the Webinars that we currently offer via GoToWebinar.

What is GoToWebinar?

GoToWebinar is web conferencing software, used for offering real-time, online conferencing.

What do I need in order to participate?

All you need is a high speed Internet connection, the ability to download a small Java application to your computer's hard drive, and computer speakers or the ability to make a long distance telephone call to hear the audio portion of the Webinar.

You will be able to submit questions or comments by typing them in during the event. These questions will be answered as time allows during the Question & Answer session following the presentation.

IMPORTANT: The telephone call is a long distance call, so you or your organization will be responsible for any long distance charges incurred.

What are the system requirements for GoToWebinar?

Please check to see that you meet the minimum system requirements and that you have the equipment you need before downloading the latest version of GoToWebinar.
Click here for system requirements.

Is there a way for me to test my connection prior to the live event?

To ensure a good network connection prior to the Webinar, run the GoToWebinar Connection Wizard by visiting: https://www1.gotomeeting.com/wizard?Portal=gotowebinar.com.

How can I prepare for the Webinar if I have never used GoToWebinar before?

A GoToWebinar Attendee Quick Reference Guide is available in PDF format on the GoToWebinar support site. To access it, visit http://support.gotomeeting.com. Then, click on the "Documents" and find the link labeled "GoToWebinar Attendee QuickRef Guide". This 2-page guide provides an overview of the basic information you should need in order to use GoToWebinar.

How do I join the Webinar on the day of the event?

Within a few days following your paid registration, you will receive a confirmation email with the URL that you will need to visit on the day/time of your event in order to log in to the Webinar. If you happen to lose the email, don't panic. A reminder email is usually sent about 1 day prior and then again 1 hour prior to every Webinar and it contains the same information as your original confirmation email. If you think you are not receiving the confirmation emails as you should, please contact the person listed as the program organizer for your particular event.

How do I receive proof of attendance for attending one of your Webinars?

A follow-up email will be sent (usually within 1 business day) after the workshop to those individuals who logged in and attended the live Webinar. Attendees are advised to save and/or print the follow-up email as it will serve as proof of attendance for your training records.

Can my staff view this in a group setting?

Yes, this is perfectly fine but please remember that only those individuals who registered and logged in to the live event will receive our follow-up email with the proof of attendance.

What if I know that I will be unable to attend the live event? May I view a recording of the Webinar at a later time?

If you know that you will be unable to attend the live event but would like to view the archived Webinar, please go ahead and register as you normally would. All registrants who do not attend the live event will automatically be sent a follow-up email with the link to view the recorded Webinar (as long as one is available). Anyone wishing to view the recorded Webinar will need Windows Media Player 9 or higher. If you have not already installed, or are not running, the GoToMeeting software on your PC, install the GoToMeeting Codec at: http://www3.gotomeeting.com/codec.
Note: Recipients must have administrator rights on their PC in order to install the GoToMeeting Codec and view a recorded Webinar in the GoToMeeting format. Mac users cannot view GoToMeeting Codec format.

Alternately, if you missed the registration period for a particular event, links to the recording and related materials are usually posted to our Webinars page within a few days of the live event.

Whom do I contact if I still have questions?

For general questions related to a particular Webinar, please contact foodsafetyeducation@aibonline.org. For technical questions related to GoToWebinar, browse the GoToWebinar Support Website (remember to focus on GoToWebinar help files only, as opposed to GoToMeeting) or contact GoToWebinar Customer Support at 1-800-263-6317.


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